We do not offer a general return or exchange policy. Returns are only accepted in the case of damaged items.
If you receive an item that is damaged during shipping, you must contact us within 48 hours of delivery to request a return. Please share clear photos or videos of the damage along with images of the original packaging and proof of purchase.
To start a return request, please email us at support@astraeon.com. Items sent back without prior approval will not be accepted.
If your return request is approved, we will guide you through the next steps and offer a replacement or refund, depending on availability.
You can always contact us at support@astraeon.com for any return related questions.
Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery so we can review the issue and make it right.
We do not accept returns or refunds for reasons including but not limited to change of mind, wrong selection, normal wear and tear, or damage caused after delivery due to improper handling.
Sale items, gift cards, custom or personalized products are also non returnable.
We do not offer exchanges. If your item arrives damaged and qualifies for a return, we may offer a replacement depending on product availability.
Once your damaged item return is received and inspected, we will notify you of the approval status. If approved, your refund will be issued to the original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@astraeon.com.
